Computer service
- Subscription services for infrastructure - from $50 per user per month
- One-time work (hourly) - Cost of an hour - from $40
User support and computer maintenance
AVI Consult offers outsourcing services for user support and maintenance of computing equipment in the offices of organizations. The system administrators of AVI will take care of the technical issues, and you can calmly focus on developing your business. The qualifications of the company's employees are confirmed by the fact that 47% of clients' applications are resolved on the day of application
The service includes
- Consulting and assistance to users
- Employee workplace support (personal computer, software)
- Administration and support of server hardware
- Support for office equipment, peripheral and network equipment (scanners, printers, telephony, video surveillance)
- Data protection
There are two schemes of technical support work: subscription service and one-time work
Subscription service
Subscriber service implies full support of the previously agreed infrastructure
The cost of subscription services includes:
- Monitoring the status and warning of server incidents using the Zabbix system
- Routine check of the server status manually once a month
- Monitoring elimination of backup errors
- Infrastructure incident resolution
Who and what is included in the service contract:
- Users (consultations, help with software and hardware settings)
- Services (telephony, video surveillance, on-premis software, SaaS, IaaS, anti-virus protection, information security)
- Servers (office, dedicated)
- Workstations (PCs, laptops, thin clients, mobile and smart devices)
- Peripheral equipment (scanners, printers, multifunction devices, video cameras, telephones)
The cost is highly dependent on the infrastructure served, but on average starts from $ 50 per user per month
In case of subscriber service, all applications are maintained in the ticket system and, if necessary, can be unloaded and monitored by the Customer
At the beginning of the service, a description of the client's infrastructure is drawn up so that any engineer can provide qualified assistance. Also, standard and client-specific infrastructure problems are brought up (such as the lack of backup, or corporate antivirus) and further proposed ways to solve them
All work that is not included in the Agreement, for example, moving an office, or adding a new server, are made out in separate projects and their cost is negotiated before implementation
One-time work
| Intermediate | |||||
|---|---|---|---|---|---|
| Working time | A priority | Arrival time | Departure cost | Cost per hour | Minimum hours |
| Yes | Low | Within 40 working hours | $20 | $40 | 2 |
| No | Low | Within 40 working hours | $30 | $60 | 2 |
| Proficient | |||||
|---|---|---|---|---|---|
| Working time | A priority | Arrival time | Departure cost | Cost per hour | Minimum hours |
| Yes | Low | Within 40 working hours | $25 | $55 | 2 |
| No | Low | Within 40 working hours | $40 | $80 | 2 |
| Yes | Standard | Next business day | $0 | $50 | 6 |
| Yes | Standard | Next business day | $0 | $40 | 40 |
| Yes | Higher | Departure within half an hour from the receipt of the application | $40 | $60 | 2 |
| Intermediate | |||||
|---|---|---|---|---|---|
| Working time | A priority | Arrival time | Departure cost | Cost per hour | Minimum hours |
| Yes | Low | Within 40 working hours | $40 | $80 | 2 |
| No | Low | Within 40 working hours | $60 | $120 | 2 |
A contract for one-time work is convenient for companies that have their own system administrator or IT department. Such an Agreement allows you to close the lack of resources during vacations and illness of your own employees, or to carry out the project with the help of involved specialists.
The client can request an employee by the hour (then the cost is calculated based on the table above and the specialist's time spent), or outline a specific task and get its cost
Benefits of working with AVI Consult
By concluding a technical support contract with AVI Consult, you get:
Help with problemswith hardware and software products . Elimination of incidents as soon as possible: response to a request - 15 minutes, arrival of an expert - from 1 hour ( more about the service level agreement )
Accounting transparency. We provide monthly reports on work and recommendations for improving the state of the infrastructure
Remote maintenance of computers. Prompt solution of tasks thanks to remote access
Monitoring and backup data. Continuous checking of equipment and, if necessary, solving problems before incidents occur
Emergency departure of an employee as soon as possible if necessary . If the situation cannot be resolved remotely, then the engineer visits the site
The lack of staff in the state of IT specialty. You will have an IT specialist from AVI Consult who is aware of the technical challenges and needs
Where does cooperation begin
When contacting AVI Consult, first of all, we will conduct an initial free IT audit of computer equipment, which will help improve the quality of service. An engineer will come to your office and, having completed an IT audit, will give recommendations on the following issues:
Potential points of failure in IT infrastructure
Increasing the performance of information systems
Information security in the company and ways to improve i
Licensing management risks
Based on the results of the meeting, the consultant will issue a report that will help draw a conclusion about the level of qualifications of the AVI personnel and the state of the infrastructure in your organization. Learn more about the outsourcing scheme.
After signing the contract, a description of the infrastructure is made and a list of problems that carry risks for the serviceability of services is compiled , primary preventive work is carried out to bring the equipment to a single standard of work:
- Configuring the update. The software works more reliably, if updates occur, it is important that this does not interfere with the work process, but occurs at a time suitable for the office
- Restricting user rights
- Installing drivers. This is a prerequisite for the operability of computing equipment
- Antivirus protection. If it is absent, we install a free trial version of the antivirus program and offer to install a paid version for complete and reliable protection of computers from viruses
- Remote access. We set up to track the work of computers in the office and resolve urgent issues promptly
Working with big business and key users of companies
When working with large business, or top management of companies, when simple equipment, and, accordingly, people, is unreasonably expensive, some features of IT infrastructure maintenance appear that help to ensure an increased SLA and increase information security.